SHIPPING & RETURNS


SHIPPING

We currently only ship to the Continental USA.

Standard Delivery- Complimentary

We offer complimentary ground shipping. Your order will be delivered within 5 to 7 business days.

Express/Second Day Delivery – $25
Your order must reach us by 2 PM (EST). It will normally be delivered within two business days.

Holiday Shipping
Shipping will not be available on:

  • Thanksgiving Day
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day

Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to check the estimated arrival of your order.

We cannot ship to Post Office (P.O.) Boxes, APO/FPO addresses or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.

RETURNS

You may return any product ordered on the PENANDCOB.com website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return.

To return a product, please utilize the return receipt provided with your package.

Exchanges

To exchange a product, please contact customersupport@penandcob.com. If you received an item as a gift from PENANDCOB.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price.